Real Results

How Maximus delivers superior WOTC outcomes for employers

The Work Opportunity Tax Credit (WOTC) program holds significant potential—but only when implemented effectively. At Maximus, we combine deep program expertise, modern tools, and a performance-based model that drives measurable results for our clients. Below are three examples of how our approach has helped clients overcome common WOTC challenges and achieve real impact.

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Case Study 1

National Retailer Revives a Failed WOTC Program

Challenge:

A large national apparel retailer had previously tried WOTC with another vendor but abandoned the program after poor candidate participation and limited return. Their HR team saw it as a burden, not a benefit.

Solution:

Maximus integrated WOTC screening directly into the client’s applicant tracking system (ATS), eliminating duplicate steps and improving candidate compliance. Real-time reporting tools were provided to give the client visibility across all hiring sites.

Results:

96%

Candidate Completion Rate

Up from just 12% with their previous vendor—an 8x improvement in compliance.

$3.2M

WOTC Credits Captured

In just the first year, proving immediate ROI from a streamlined process.

100%

HR Team Buy-In Across the Organization

Seamless ATS integration led to long-term program sustainability.

Case Study 2

QSR Franchise Gains Control Over WOTC Performance

Challenge:

A quick-service restaurant group with nearly 200 locations had been relying on paper forms for WOTC, with no centralized oversight or insight into performance by location.

Solution:

Maximus transitioned the group to a simple IVR call-in process, enabling in-store screening without disrupting operations. Performance dashboards were rolled out to track submissions and eligibility by location.

Results:

30%

Participation Gap Uncovered

Maximus identified that 1 in 3 locations weren’t taking advantage of WOTC.

Targeted Coaching

Improved Store-Level Performance

Underperforming sites received personalized support to boost WOTC participation.

$2M+

In WOTC Credits

Annual savings more than doubled thanks to improved participation and oversight.

Case Study 3

Logistics Provider Achieves Turnkey WOTC Success

Challenge:

A logistics and delivery company with 5,000+ hires annually had discontinued WOTC after a poor experience with a previous vendor. Manual workflows and a lack of support made it unmanageable.

Solution:

Maximus implemented a fully integrated online screening process that aligned with the client’s onboarding workflow. Location-level reporting and proactive account management were introduced to support continuous performance.

Results:

9x

Increase in WOTC Form Completion

Compared to the previous vendor, Maximus streamlined the process and boosted results.

Expanded Awareness

Of State-Level Incentives

Clients unlocked additional value by tapping into overlooked state programs.

$2.4M+

Federal Tax Credits Captured in Year One

Optimized workflows and expert support helped clients realize major savings.

Real Results

How Maximus delivers superior WOTC outcomes for employers

Case Study 1

National Retailer Revives a Failed WOTC Program

Challenge:

Solution:

Results:

96%

Candidate Completion Rate

$3.2M

WOTC Credits Captured

100%

HR Team Buy-In Across the Organization

Key Takeaway:

Case Study 2

QSR Franchise Gains Control Over WOTC Performance

Challenge:

Solution:

Results:

30%

Participation Gap Uncovered

Targeted Coaching

Improved Store-Level Performance

$2M+

In WOTC Credits

Key Takeaway:

Case Study 3

Logistics Provider Achieves Turnkey WOTC Success

Challenge:

Solution:

Results:

9x

Increase in WOTC Form Completion

Expanded Awareness

Of State-Level Incentives

$2.4M+

Federal Tax Credits Captured in Year One

Key Takeaway:

Why clients choose Maximus